Select the checkboxes for the credit memo items to be subject to an action, or use the selection control in the column header. Generate invoice - Create an invoice for the order, so that you can send a refund to the customer via credit memo.Ĭreate credit memo - Issue a credit memo in the Admin for a credit purchase, or a check or money order. If set to Authorize and Capture, an invoice has already been generated-proceed to step 3. Payment action - If the Payment Action configuration is set to Authorize, you must generate an invoice before creating a credit memo-proceed to step 2. You can issue an offline refund or account credit (if enabled) for any payment method.Īn order that was paid by Cash on Delivery ( COD) or by check or money order is refunded offline. Offline refund-Orders that are paid by Cash on Delivery ( COD) or by check or money order are refunded offline.Online refund-Orders paid by credit card through a payment gateway, such as PayPal or Braintree, are refunded online via the payment processor.(Available with B2B for Adobe Commerce) Company Credit.
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